摘要: |
Managing a 24/7 business where the work is continuous, I have to best utilise a finite team of technicians. It's not like a dealership, where you book in at 8am, and the customer collects at 5:30pm. For me, productivity is paramount. When a vehicle arrives with say, an EML fault, we need to connect to the diagnostic equipment. Modern vehicles are so technically complex, and many faults are either electrical or electronic systems-based.While the equipment doesn't give a definitive answer, it provides a general direction as to where the problem might be. Then finding the root cause may involve a more intrusive investigation. In that case, the technician is tied to that one job until it is completed. |