详情

原文传递 SERVICE PLANS MUST ADAPT TO THE SHIFT IN POWERTRAINS

题名：	SERVICE PLANS MUST ADAPT TO THE SHIFT IN POWERTRAINS
正文语种：	eng
作者：	TOM SEYMOUR
摘要：	The UK service plan market is going through a reinvention following the travails of the pandemic that forced a downturn in sales. As the showrooms closed, vehicle sales dipped and service plan volumes went down with them.It's telling that many service plan providers declined to comment when approached to be included in this feature.There has been some recovery since the market has reopened, but, as eDynamix strategic account director Steve Ure explains, it will be difficult to regain what was lost over the past 12 months.He tells AM: "It's no surprise that the various lockdowns have affected dealers and there has been a knock-on effect on service plans."We'd had consistent growth year-on-year until early 2020. The dealers being completely closed at the start of the pandemic had an effect on service plans and sales went backwards by 39％ compared with the first five months of 2019."Service plan sales never really recovered in 2020 and they are still down by 29％ for eDynamix, so Ure says the industry definitely has some catching up to do to get back to pre-pandemic levels.Despite the challenges of the pandemic, eDynamix continued work with Toyota on launching its online service platform in September 2020. And in June 2021 it launched Kia's real-time online service booking platform.
出版年：	2021
期刊名称：	Automotive Management
期：	Aug.