详情

原文传递 SDDOT 2006 Statewide Customer Satisfaction Assessment.

题名：	SDDOT 2006 Statewide Customer Satisfaction Assessment.
作者：	tatham, c.
关键词：	performance, services, monitoring, assessment, strategic plan, research
摘要：	This report summarizes perceptions of the South Dakota Department of Transportation's performance in delivering services to residents and key customer groups across South Dakota. It is the fifth in a series of surveys that tracks and monitors attitudes and needs among SDDOT customers, including the general public, farmers, emergency vehicle operators, and trucker/shippers. The study includes opinions of 1,004 residents and 859 representatives of key customer groups. Key objectives that guided this research were to: assess the opinions of the public and key customer groups regarding the composition, importance, and quality of the Department of Transportation's key products and services; assess the Department's progress in addressing customer concerns; and identify specific actions the Department can take to improve its performance and the perception by the public and key customer groups regarding that performance. By objectively assessing the opinions of the general public and key customer groups, this research provides a framework to help senior SDDOT managers continually identify and to respond to the needs of its customers over time. / Supplementary Notes: See also PB2005-102884. Sponsored by South Dakota Dept. of Transportation, Pierre. Office of Research. and Federal Highway Administration, Pierre, SD. South Dakota Div. / Availability Note: Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)605-6900; and email at orders@ntis.gov. NTIS is located at 5285 Port Royal Road, Springfield, VA, 22161, USA.
总页数：	u0720；60p
报告类型：	科技报告