详情

原文传递 WYDOT Statewide Customer Satisfaction Survey, 2004.

题名：	WYDOT Statewide Customer Satisfaction Survey, 2004.
作者：	ANATCHKOVA, B.; BUTLER, S.; FURGESON, T.; GRANDJEAN, B.; HUCKFELDT, T.
关键词：	CUSTOMER SATISFACTION; SURVEYS; TRANSPORTATION INDUSTRY; WYOMING
摘要：	In the spring of 2004, the Survey Research Center of the University of Wyoming replicated a comprehensive survey first conducted two years earlier on behalf of the Wyoming Department of Transportation. The questionnaire covered highway construction and maintenance, signage, rest areas, the Wyoming Highway Patrol drivers; license offices, airport facilities and air transportation, and WYDOT communication with the public. As in 2002, more than 1500 Wyoming households responded to the 2004 survey by telephone interview, based on a sample designed to be statistically representative. The executive Summary highlights key findings from the 2004 survey, noting some significant changes since the baseline survey. The results are discussed more fully in five major sections in the main body of the report, and reported in detail in the appendices.
报告类型：	科技报告