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原文传递 Revising the warehouse productivity measurement indicators: ratio-based benchmark

题名：	Revising the warehouse productivity measurement indicators: ratio-based benchmark
正文语种：	eng
作者：	Nur Hazwani Karim;Noorul Shaiful Fitri Abdul Rahman;Rudiah Md Hanafiah;Saharuddin Abdul Hamid;Alisha Ismail;Ab Saman Abd Kader;Mohd Shaladdin Muda;
作者单位：	Faculty of Maritime Studies, Universiti Malaysia Terengganu, Kuala Terengganu, Malaysia;Department of Logistics Management, International Maritime College Oman,Sohar, Sultanate of Oman;Faculty of Maritime Studies, Universiti Malaysia Terengganu, Kuala Terengganu, Malaysia;Faculty of Maritime Studies, Universiti Malaysia Terengganu, Kuala Terengganu, Malaysia;School of International Studies, Universiti Utara Malaysia, Sintok, Malaysia;Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, Skudai, Malaysia;Faculty of Business, Economics and Social Development, Universiti Malaysia Terengganu, Kuala Terengganu, Malaysia;
关键词：	Logistics; Content analysis; Supply chain management; Physical distribution; Warehouse performance; Ratio-based productivity
摘要：	Purpose - The literature on warehouse performance assessments is mainly focussed on the efficiency and effectiveness of an action or activity due to customer demand and tailored fulfilment, with less attention being given to the performance measurement of each function of the warehouse and its overall productivity. Therefore, this study was aimed at revising the key warehouse performance metrics to a set of productivity measurement indicators that can be adopted internationally for benchmarking productivity performance. Design/methodology/approach - A literature review and semi-structured survey questionnaire were used for this study. The importance of warehouse productivity performance was reviewed to revamp the measurement indicators. Through the use of a directed content analysis and descriptive analysis, an extensive study was carried out to analyze existing warehouse productivity indicators. Findings - The findings of this study provide comprehensive references for practitioners and academicians for improving the classification of productivity measurements from existing key performance metrics for warehousing. Also, this paper highlights the warehouse resources related to the respective warehouse operation activities. Research limitations/implications - The study was limited to productivity performance indicators adapted from Staudt et al. (2015), Furthermore, the samples for this study comprised Malaysian academicians and practitioners in the related field. The findings can be adapted on a global scale as this study implemented general warehouse operation processes. Originality/value - Consequently, the contributions of this study are that it provides relevant benchmarks for key productivity performance indicators in the warehousing sector that has worldwide applicability and the developed model provides a conceptual platform from which further theoretical and empirical developments can be carried out.
期刊名称：	航贸周刊
出版年：	2021
期：	03
页码：	34-56