摘要: |
Since July 2015, the United States Department of Transportation (USDOT) has required transit agencies to make �reasonable accommodations� to their policies, practices, and procedures to ensure that their services are accessible to persons with disabilities. Whether on a case-by-case request, or as a permanent change, transit agencies must adjust what they do to meet the needs of these riders. The revised regulation cites three situations when a transit agency may deny a request for an accommodation:
(1) Granting the request would fundamentally alter the nature of the entity�s services, programs, or activities;
(2) Granting the request would create a direct threat to the health or safety of others;
(3) Without the requested modification, the individual with a disability is able to fully use the entity�s services, programs, or activities for their intended purpose. [49 CFR 37.169(c)]
The goal of this study is to provide an overview of the current state of practice regarding the experiences of transit agencies as they have responded to the regulation: new policies developed; actual requests for accommodations; responses to these requests; and ideas for improving the process. Information will be gathered by a literature review (e.g. agency reports, peer reviewed journal articles, web articles) and a survey on a broad range of North American transit agencies to identify what changes agencies have made in response to this regulation�which applies to both fixed route and paratransit service. This Synthesis will not seek to determine whether a transit agency is in compliance with the revised rule, nor will the synthesis recommend actions for achieving compliance. The report should include 4-5 case examples that will gather information on the state-of-the-practice, emphasizing lessons learned, current practices, challenges, and gaps. The needs for future research should also be discussed. |