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DOTD Customer Satisfaction Survey.
| 题名： | DOTD Customer Satisfaction Survey. |
| 作者： | mckenzie, l. s. |
| 关键词： | louisiana,transportation industry,customer satisfaction,department of transportation and development(dotd) |
| 摘要： | The Louisiana Department of Transportation and Development (DOTD) conducted this customer satisfaction survey to determine levels of satisfaction overall and with select components of the state maintained highway system. An A, B, C, D and F letter grading scale was used to determine level of satisfaction. The proportion of customers considered as being satisfied was calculated by summing the percent responding A, B and C. In addition to the level of satisfaction, a numeric score and overall letter grade were tabulated for the system overall and for each system component. Interviews were completed with 1,600 DOTD customers between May 19 and June 9, 2003. Customers were defined as Louisiana registered voters who hold a valid Louisiana driver's license and have driven on the state highway system within the past year. / NOTE:Final rept. Apr 03-Jun 03. |
| 报告类型： | 科技报告 |
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