摘要: |
All shippers have a set of performance metrics or key performance indicators (KPIs) to work toward on the fulfillment front. On-time in-full (OTIF) is one broad goal for every order, while order accuracy, days to delivery, returns turnaround time, meeting next-day shipping commitments, and other metrics also factor into the equation. Hitting these goals can be difficult in today's fast-paced fulfillment environment, and particularly if fulfillment is not a core competency for the shipper. The online retailer whose business has grown rapidly over the last two years, the manufacturer that focuses on producing quality products, and the brick-and-mor-tar store that's had to shift over to more online sales may all struggle with new fulfillment realities. |