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原文传递 South Dakota Motor Carrier Services Customer Satisfaction Assessment, 2006. Executive Summary.

题名：	South Dakota Motor Carrier Services Customer Satisfaction Assessment, 2006. Executive Summary.
作者：	bender, d.
关键词：	trucking regulations, enforcement
摘要：	This report summarizes by truck operator segment and Motor Carrier Services (MCS) enforcement zone perceptions of MCS performance in enforcing federal and South Dakota trucking regulations. It is intended to assess progress following the investment of significant time and resources in response to a 2003 assessment of MCS services. MCS management took several actions in response to the first assessments research findings. This follow up assessment objectively measures and documents the impact these actions have had on customer segments. The study includes opinions of 456 randomly selected truck operators residing within 64 of 66 South Dakota counties. Equal representation is reflected in the three operator segments and across the four enforcement zones. Fifty-nine Motor Carrier Services inspectors and officers participated in the study. Key objectives that guided both the qualitative (stakeholder interview & focus group) and quantitative (telephone interview) components of this research were to: assess perceptions regarding the importance of motor carrier enforcement services and satisfaction with their delivery within the trucking industry and the South Dakota Highway Patrols Motor Carrier Services unit; identify underlying causes or factors that shape these perceptions; assess the effectiveness of changes made in response to the 2003 MCS customer satisfaction assessment; and identify opportunities for business improvements that will enable the trucking industry and regulatory agencies to strengthen collaboration while maintaining highway safety. / NOTE: Rept. for May-Sep 06. / Supplementary Notes: Sponsored by Federal Highway Administration, Pierre, SD. South Dakota Div. and South Dakota Dept. of Transportation, Pierre. Office of Research. /
报告类型：	科技报告