摘要: |
As automotive technicians, there are three targets we try to hit when we service a vehicle: 1. Fix it right the first time, on time 2. Fix it most cost-effectively 3. Get paid appropriately But a fourth objective seems to get lost in the shuffle, which is our respon-sibility to the vehicle owner. In most running safely and efficiently. A person's vehicle usually makes the top-two list of the most important non-living things in their life. When it goes bad, so does their world. This makes it our responsibility to offer the customer a comprehensive report on the condition of their vehicle, along with recommendations of how to best handle any present or pending issues.' |