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ARE YOU DOCUMENTING YOUR REPAIRS
| 题名： | ARE YOU DOCUMENTING YOUR REPAIRS |
| 正文语种： | eng |
| 作者： | CHRIS FARLEY |
| 摘要： | But the minute you fix that "one problem," suddenly these complaints appear. "My car was fine (except for the belt squeak) before I brought it in." I know not all customers are like this, but it only takes one! The best way I have found to counter this or protect against this is through documentation. There will still be a few random and completely out-of-the-blue situations that somehow get by, but these processes will help keep them to a minimum. Digital vehicle inspections (DVI's) have been a huge advancement, not only as a selling tool but as a tool for documenting vehicle condition (both good and bad findings) for both the shop and customers. Not all shops have accepted and incorporated this tool into their shop, sometimes because of the perceived cost, and sometimes because they like to do things the way they always did. |
| 出版年： | 2023 |
| 期刊名称： | Motor age |
| 卷： | 142 |
| 期： | 3 |
| 页码： | 38,40,42,44 |
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