详情

原文传递 BUCKLE UP: The only real status quo is change

题名：	BUCKLE UP: The only real status quo is change
正文语种：	eng
作者：	DAVID ROGERS
作者单位：	Keller Bros in Littleton Colo.
摘要：	Is the pipeline to your shop flowing? This production pipeline is what carries customers, vehicles, repair orders, and money into your shop. Keeping this pipeline wide open and flowing is critical for growing your business. But what is this pipeline, and more importantly, how can you keep it flowing, even when sections of it are constantly changing? Imagine a pipeline that runs from your community to the front counter at your shop. It flows from customer check-in, back into the bays for inspection and write-up, and to the front again where the customer is advised. Finally, it flows back to the technician for repair, to the advisor for sign-out, and out the door back into the community. Getting this pipeline to flow without any restrictions is the key to growth. Techs bill more hours, the shop services more vehicles, customers get better service, and the effectiveness of your marketing budget is maximized. But there's a recent trend across the automotive industry that has been creating bottlenecks in this critical pipeline. What happens if you have a three-foot diameter pipe running into your shop, but then it narrows to a two-inch diameter pipe during one of the many twists and turns it takes? Your entire pipeline can only flow as fast as your biggest bottleneck allows it to flow. This is why we need to talk about some dangerous, production-killing ideas that seem like conventional wisdom.
出版年：	2022
期刊名称：	Motor age
卷：	141
期：	6
页码：	16-17