详情

原文传递 iVendi's key role in putting the needs of customers first

题名：	iVendi's key role in putting the needs of customers first
正文语种：	eng
摘要：	Car retailers' anxiety about recording accurate motor finance transaction data to ensure better customer outcomes under Financial Conduct Authority (FCA) incoming Consumer Duty regulations could be eased by iVendi. Its connected car retailing platforms provide the ability to record, review and audit all transactionable aspects of the consumer journey in a centralised place, putting retailers on the front foot in their bid to respond to FCA calls for accurate lending advice facilitated by "a higher quality of credit information" from consumers. Colwyn Bay-based iVendi's digital retail journey delivers transparent, customer-focused processes while collating a digital roadmap of every transactional interaction to ease the burden of the new compliance standards. "There will be a huge burden of responsibility to ensure that consumers are made fully aware of the finance offering they are signing up to and the lender's responsibility to support them throughout the term of their agreement," explained Rob Severs, iVendi's senior vice-president of product and insight.
出版年：	2023
期刊名称：	Automotive Management
期：	Mar.
页码：	34-35