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原文传递 INDUSTRY INSIGHTS: Innovating to Address Rising Passenger Expectations

题名：	INDUSTRY INSIGHTS: Innovating to Address Rising Passenger Expectations
正文语种：	eng
作者：	Susan Sweat
摘要：	Passenger expectations of public transportation are rapidly evolving and changing. As a society, the experiences of COVID-19 have led us all to re-evaluate what is important to us and that is no different for our passengers. There has been a marked increase in expectations people place on transit: first, for their increased health and safety during the pandemic, but now, for the convenience they expect and the value placed on their time. Many facets of people's lives will not go back to "the way things were" pre-pandemic and increased passenger expectations for public transportation are no exception. As a result, there is additional focus placed on innovation to find new solutions to address these rising demands. For us, it's been about developing solutions that anticipate the needs of our clients and passengers and then, delivering on them-all while keeping the passenger experience at the forefront.
出版年：	2022
期刊名称：	Mass Transit
卷：	48
期：	6
页码：	46-47