摘要: |
This document provides human factors guidance for designers, owners, operators, and planners engaged in the development and operation of traffic management centers. Specific guidance addresses several dimensions of the work environment that can affect operator and system performance. These dimensions include the operator’s work space, the equipment that operators use, and the design of their jobs. Additional guidance is provided for the user-centered design process. Supporting this guidance are several sections on operator capabilities. Several chapters address equipment design and selection. These include the user computer interface, controls, displays, and job aids. The chapter on job design addresses shift work, team work, simultaneous tasks and workload, and the role of operators designing jobs.
This document is intended for application in planning new TMC’s and for planning modifications to existing TMC’s. In addition to guidance in the design of new equipment, workstations, and software, the document supports planned modification of equipment and the selection of off-the-shelf equipment. The guidelines also support specification development. At the beginning of this project, there war. little human factors research specific to traffic management centers. Therefore, much of the guidance contained herein is composed of human factors material from non-TMC specific sources that are, nonetheless, relevant to traffic management centers. Recent research from this project has been incorporated into the guidelines. TMC specific guidelines cover areas such as incident detection and the management of variable message signs. An earlier version of this document was released under the title: “Human Factors Handbook for Advanced Traffic Management System Design.”
|