原文传递
Customer Satisfaction and Response to AOS (Advanced Operating System).
| 题名： | Customer Satisfaction and Response to AOS (Advanced Operating System). |
| 关键词： | *Customer-satisfaction; *Transit-industry; *Public-transportation.;Transportation-planning; Surveys-; Service-; Quality-assurance. |
| 摘要： | In 1997, the Ann Arbor (Michigan) Transportation Authority began deploying advanced public transportation systems (APTS) technologies in its fixed route and paratransit operations. The project's concept is the integration of a range of such technologies into a comprehensive system, termed the 'Advanced Operating System' (AOS) to 'smart buses', 'smart travelers,' and a 'smart operation center' to benefit from timely and coordinated information on critical aspects of transit operation and maintenance. Passenger surveys were conducted in each of three successive springs in order to track passenger perception of changes in service quality during AOS implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive. |
| 报告类型： | 科技报告 |
相关文献
- EVALUATION OF THE ADVANCED OPERATING SYSTEM OF THE ANN ARBOR TRANSPORTATION AUTHORITY : CUSTOMER SATISFACTION AND RESPONSE TO AOS.
- EVALUATION OF THE ADVANCED OPERATING SYSTEM OF THE ANN ARBOR TRANSPORTATION AUTHORITY : DRIVER AND DISPATCHER PERCEPTIONS OF AATA'S ADVANCED OPERATING SYSTEM.
- Driver and Dispatcher Perceptions of AATA's Advanced Operating System
- EVALUATION OF THE ADVANCED OPERATING SYSTEM OF THE ANN ARBOR TRANSPORTATION AUTHORITY : COST STUDY : BEFORE, DURING AND AFTER AOS IMPLEMENTATION (OCTOBER 1996-MAY 1999).
- TELEPHONE SYSTEM OPERATIONS EVALUATION : BEFORE AOS IMPLEMENTATION.
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