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EVALUATION OF THE ADVANCED OPERATING SYSTEM OF THE ANN ARBOR TRANSPORTATION AUTHORITY : CUSTOMER SATISFACTION AND RESPONSE TO AOS.
| 题名： | EVALUATION OF THE ADVANCED OPERATING SYSTEM OF THE ANN ARBOR TRANSPORTATION AUTHORITY : CUSTOMER SATISFACTION AND RESPONSE TO AOS. |
| 作者： | Levine-Jonathan |
| 关键词： | Advanced-public-transportation-systems; Consumer-behavior |
| 摘要： | Ann Arbor Transportation Authority passenger surveys were conducted in each of three successive spring seasons in order to track passenger perception of changes in service quality during AOS (Advanced Operating System) implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive. |
| 总页数： | 1999. pp11 |
| 报告类型： | 科技报告 |
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