摘要: |
The transit industry is experiencing an increasing number of workforce recruitment and retention challenges. The industry must respond to growth in demands for service and to increasingly high consumer expectations about quality of service. Faced with the potential of both diminished quality and a diminished quantity of people available to provide services, the transit industry must address multiple factors that contribute to this dilemma. The rate of change in the past 20 years can be described as cataclysmic. Technological, demographic, cultural, and political changes, while holding great promise, also introduce a host of challenges. Often transit agencies find themselves unable to fill positions because of lack of interest. In addition, retention of employees, especially in the recent period of near full employment in the United States, has become a growing concern. |