摘要: |
Successful business owners have many things in common. One of the most impactful to their success is the policy on training - for both themselves and their team. But the most successful shop owners take it a few steps further. Their policy is not just the need for training, but that training doesn't stop. Today's management systems and the vehicles themselves are sophisticated with advanced technology implications. Updates are continual. If a crew member took a class five years ago on a specific issue, it's well past the time to enroll in the follow-up offered. If the owner took a class five years ago on best recruiting procedures, it's also way past the point that more training is needed. |