摘要: |
The industry must start to acknowledge that the "trade days" are over and we are now in a true profession. Use "profession" in your vocabulary when speaking and writing, and get rid of the word "trade." The service shop is truly a knowledge-based business. Thanks to computer technology on vehicles today, diagnostics capability is a key part in truly servicing the client. A new era has been born.As a profession, measurements have changed compared to the trade days. Sales and car count were important in the trade days, as it measured activity. But in this new era of knowledge base, the new focus must be on productivity. Recognize this fact and start to move your business to the next level over the next two years. |