Transit Fare Discount Processing Improvements for Disadvantaged Populations
| 项目名称： | Transit Fare Discount Processing Improvements for Disadvantaged Populations |
| 摘要： | Transportation connects citizens to services and their surrounding communities. In Massachusetts (MA), vulnerable populations, particularly older adults, face barriers accessing public transit. However, seniors aged 65 and older are eligible for reduced fare CharlieCard designations for use on local public transit through the Massachusetts Bay Transit Authority (MBTA). The following study will investigate the MBTA�s reduced fare Senior CharlieCard application and signup event processes. Through ethnography, participant observation, and stakeholder focus groups/interviews, the following study will gain an understanding of the current processes involved in applying for a reduced fare CharlieCard and hosting sign-up events, document state-wide service provider and stakeholder attitudes, knowledge, and beliefs about the current processes and event training curriculum, and generate recommendations for near-term process improvements and long-term considerations for MBTA�s Automated Fare Collection 2.0 (AFC 2.0) project and future intelligent transportation system (ITS) projects. |
| 状态： | Active |
| 资金： | 150000 |
| 资助组织： | Office of the Assistant Secretary for Research and Technology |
| 项目负责人： | Coughlin, Joseph F |
| 执行机构： | Massachusetts Institute of Technology, Cambridge |
| 主要研究人员： | Patskanick, Taylor |
| 开始时间： | 20180901 |
| 预计完成日期： | 20190630 |
| 实际结束时间： | 0 |
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