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原文传递 Federal Aviation Administration: Human Capital System Incorporates Many Leading Practices, but Improving Employees' Satisfaction with Their Workplace Remains a Challenge.

题名：	Federal Aviation Administration: Human Capital System Incorporates Many Leading Practices, but Improving Employees' Satisfaction with Their Workplace Remains a Challenge.
关键词：	employee attitudes;aviation industry, personnel management, job satisfaction, morale, attitude(psychology), job analysis, human capital;
摘要：	Aviation is critical to the nation's economic well-being, global competitiveness, and national security. The Federal Aviation Administration's (FAA) 48,000 employees guide aircraft, oversee safety, and maintain air traffic control equipment. FAA will need these skills and additional expertise to address evolving missions. As requested, GAO reviewed (1) how FAA's human capital system compares with practices of leading organizations and (2) how FAA employees' workplace satisfaction compares with that of other federal government employees. GAO reviewed documents and relevant studies, and interviewed FAA officials who implement human capital procedures and union representatives. GAO also reviewed survey data on workplace satisfaction. FAA's human capital system incorporates many practices used in leading organizations, but the agency's placement near the bottom in best places to work rankings, published by the Partnership for Public Service and American University's Institute for the Study of Public Policy Implementation, could pose challenges to employee recruitment, motivation, and retention. As part of strategic workforce planning, FAA determines the critical skills needed in its workforce and assesses individual worker skill levels. It also follows leading practices in performance management, but FAA officials and union representatives questioned the system's fairness, echoing concerns that they have raised in the past. / Availability Note: Product reproduced from digital image. Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)605-6900; and email at orders@ntis.gov. NTIS is located at 5301 Shawnee Road, Alexandria, VA, 22312, USA.
报告类型：	科技报告