摘要: |
IT’S NO SECRET that the past few years have not been easy for transit riders. Systems around the U.S. have been struggling; not just with low ridership, but also with passengers’ concerns about safety and cleanliness. Given these concerns, now is an especially important time to focus on the passenger experience. If transit is not only to recover from the hit that it took during the pandemic, but to grow in ridership, we will have to re-double our efforts to ensure that we are meeting the needs of passengers now and looking for ways to improve their rides in the future. |