摘要: |
The pandemic has shifted consumer buying habits in the automotive sector. Retailers found that they could successfully continue to use click & collect and click & deliver services even when their showroom was closed, and there continues to be appetite for remote or partly remote ways of buying. Having the right tools in place to support customers is key - whether they want a complete in person experience, are happy with a fully remote sale, or would like a mix of in person or online. It's important dealers offer this choice to consumers, and have the tools in place to accommodate. |