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Those who care about customer service
| 题名： | Those who care about customer service |
| 正文语种： | eng |
| 作者： | R.M. Silva |
| 摘要： | Your article ("Summertime and safe operations," Work-Boat, August 2022) was right on point. Having spent my early years as a marine patrolmen in New Jersey, and later years as a commercial towing and salvage captain, I cannot believe the number of idiotic things people have done in front of me, from a sail boater demanding he had the right of way while crossing a channel and I had a tow in that restricted channel, to the always popular anchoring to a marker or in a channel. I don't understand why kayaks need to be in the middle of a channel. I even had an owner tell me he did not know where his fill pipe was on the boat. In New Jersey, the state came up with the Boating Safety Certificate. In order to obtain the certificate, you need eight hours of training including the hour test. In my experience dealing with these people (who have the certificate), they now think they have an operator license. In a few cases, they even thought they had a captain's license. What they didn't have was much knowledge of marine law or chart reading. |
| 出版年： | 2022 |
| 期刊名称： | Work Boat |
| 卷： | 79 |
| 期： | 10 |
| 页码： | 6-6 |
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