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Idaho Transportation Department, Division of Motor Vehicles – 2015 Customer Satisfaction Survey.
| 题名： | Idaho Transportation Department, Division of Motor Vehicles – 2015 Customer Satisfaction Survey. |
| 作者： | Gantia, S.; Reyna, M.; McNamee, L. N. |
| 关键词： | Department of Motor Vehicles, Customer satisfaction survey, Customer service, Staff performance, customer service improvment, Public participation, Idaho (State) |
| 摘要： | In the fall of 2014, the Idaho Transportation Department (ITD) commissioned a statewide customer satisfaction survey of Idaho residents to assess their perception of the Division of Motor Vehicles’ (DMV) performance in several key areas of customer service. This study repeats a similar study conducted in 2011 and 2009, and is part of an effort to track changes in customer satisfaction over time. Most areas of service of the DMV were rated relatively highly, with majority of respondents awarding a grade of “A” or “B.” This report also provides recommendations with how ITD could continue to improve in the various areas of customer service. |
| 总页数： | Gantia, S.; Reyna, M.; McNamee, L. N. |
| 报告类型： | 科技报告 |
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