原文传递
Addressing Difficult Customer Situations
| 题名： | Addressing Difficult Customer Situations |
| 责任者： | National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program Synthesis Program; Synthesis Program; Transit Cooperative Research Program; Joel M. Volinski |
| 关键词： | Transportation and Infrastructure — Passenger Transportation Transportation and Infrastructure — Public Transportation Transportation and Infrastructure — Safety and Human Factors Transportation and Infrastructure — Society |
| 学科分类： | 暂无分类 |
| 摘要： | TRB's Transit Cooperative Research Program (TCRP) Synthesis 127: Addressing Difficult Customer Situations considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents. |
| 出版机构： | Transportation Research Board |
| 提交日期： | 2017 |
| 报告类型： | 科技报告 |
| 资源类型： | 科技（咨询、行业）报告 |
| 初始创建时间： | 2017 |
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